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Consumer Advocate Services as Key Service Oriented Tools

CONCORD, NEW HAMPSHIRE - October 26th, 2013 – Governing Laws and Policies with regards to the utility services offered to consumers are changing in a rapid manner. Earlier consumers didn’t have much choice but to choose a single service provider for electricity, gas, water or telephone services. But now the situation is different because over the years there has been an increase in the number of service providers in each and every category and there is heavy competition amongst those providers. Amidst these competitive strategies and business developments, there are times when customers face issues with regards to the quality of services or the type of services.

The goal of the Office of Consumer Advocate New Hampshire is to allow their state residential consumers benefit from any changes that occur and to protect them during such phases. The OCA helps consumers or a common group of consumers who have different utility complaints. Most consumers face problems with quality of service, utility bills, extended utility services, long distance and local telephone options, gas bills, etc. The OCA acts on a timely manner and responds to their consumer queries thereby resolving disputes of consumers with their respective utility companies.

The Office of the Consumer Advocate New Hampshire also makes different Assistance Programs available for the consumers. There is a Lifeline program that is designed to provide a monthly reduction of telephone bills to qualified customers. OCA represents collective interests of residential customers rather than individual customer interests. The OCA directs its limited resources on proceedings with significant service related or financial impacts. The OCA is also a member of the National Association of State Utilities Consumer Advocates (NASUCA) which consists of 44 consumer advocates in 42 states and the District of Columbia.

To know more about Consumer Advocate Services in New Hampshire visit website www.oca.nh.gov

About www.oca.nh.gov

The Office of Consumer Advocate (OCA) based at Concord, New Hampshire is an independent state agency with statutory responsibility to represent residential customers of regulated public utilities that provide services such as electricity, natural gas, water or telephone. The OCA participates in the proceedings before the New Hampshire Public Utilities Commission while it advocates for reasonably priced, safe and reliable utility services along with well-designed and prudently administered ratepayer funding programs.

 

Media Contact

The Office of the Consumer Advocate

Address: 21 S. Fruit St, Suite 18, Concord, New Hampshire 03301-2429

Phone: 603-271-1172

Email: oca@oca.nh.gov

Website: www.oca.nh.gov